Refund policy

Returns & Refunds Policy

Personalised Items

As our personalised products are made specifically for you, we do not accept returns or exchanges on personalised or custom-made items if you have changed your mind, ordered the wrong size, or provided incorrect personalisation details.

Please check all names, ages, spellings, sizes and other personalisation details carefully before placing your order, as we will produce your item using the information provided at checkout.

This does not affect your statutory rights. If your personalised item arrives faulty, damaged, incorrect, or not as described, please contact us so that we can resolve the issue.

Non-Personalised Items

We offer a 30-day return period for eligible non-personalised items. You have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with any tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at thepersonalisedstoreldn@gmail.com before sending anything back. Items returned without contacting us first may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, incorrect, or not as described, please contact us as soon as possible and include your order number and photographs of the issue where appropriate.

We will review the issue and arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair or refund.

Exchanges

We do not offer exchanges on personalised or custom-made products unless there is a fault or error with the item for which we are responsible.

For eligible non-personalised items, please contact us to discuss your return. If you require a different item, you may need to place a new order once your return has been accepted.

Sale Items and Gift Cards

Gift cards are non-returnable. Your statutory rights in relation to faulty or misdescribed goods are not affected.

Refunds

Where a refund is due, we will notify you once your return or claim has been reviewed and let you know when the refund has been approved.

Approved refunds will be made to your original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.

Contact Us

If you have any questions regarding a return, damaged item or refund, please contact us at thepersonalisedstoreldn@gmail.com.